Enterprise AI support agent

We built an n8n agent for handling enquiries. Each conversation stays in Redis, and the customer is checked in HubSpot. The model reads intent and routes the case: invoices go to Stripe, technical questions to the knowledge base, sales opens a deal.

When confidence drops or someone asks for a human, the case lands in Slack and Intercom. Errors have a ready fallback reply and an alert, and every step is written to a sheet. Support does not lose the thread and does not have to retype the same thing from three tools.