Airtable and Claude operations hub

Requests land in Airtable. Claude reads each one, scores urgency and picks a path. Hot cases go to Slack and the on-call rota. Warm leads get an email draft and a CRM note. Cold ones enter a sequence, and research topics are filled in and saved.

The team does not sort the inbox by hand. They see what needs a reaction now, and the rest moves on its own. The scenario runs on n8n, so the rules can be changed later without rewriting the whole process.